Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn & Suites Pueblo-Southgate is part of MCR, the third-largest hotel owner-operator in the United States. Established in 2006, MCR manages a vast portfolio of 148 premium-branded hotels featuring over 22,000 guestrooms spread across 37 states and 106 cities. Hampton Inn & Suites Pueblo-Southgate embodies the company's commitment to providing clean, friendly, well-organized, and safe hotel experiences for all guests. The company is renowned for its innovative approach to hospitality and has received multiple prestigious awards including Fast Company’s 10 Most Innovative Travel Companies of 2020, Marriott Partnership Circle Award, and Hilton Legacy Award for Top Performer. MCR operates... Show More
Job Requirements
- must work well in stressful, high-pressure situations
- arrive and clock in on time for every shift worked and clock out at scheduled time unless directed
- clock in and out for breaks at designated times
- provide sufficient notice when calling out for a scheduled shift
- able to stand or remain stationary for 3-4 hours at a time
- able to operate computers and office machinery including 10-key operation and telephone use
- able to bend, stoop, crouch, lift and transport supplies up to 25 pounds
- must inspect and observe details at close and long range
- able to lift packages or office equipment occasionally
- read, write, understand and communicate effectively in English
Job Qualifications
- experience in a hospitality, service, consumer-facing franchise or related field preferred
- positive attitude and willingness to learn
- ability to follow established guidelines and procedures
- effective listening, understanding, clarifying, and conflict resolution skills
- ability to convey information and ideas clearly
- desire to serve all guests
- must be 18 years of age or older
- willing to work evenings, nights, weekends, and holidays as required
Job Duties
- greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure a personalized welcome
- contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel facility and amenities
- support and be aware of all groups and events at the hotel
- understand and use relevant technology for the role
- answer incoming calls with friendly service using the approved greeting
- keep all workspaces clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet guests politely even while performing cleaning duties
- complete all operational checklists accurately and on time
- prepare accurate and timely shift handover reports
- wear a clean, approved uniform and maintain professional grooming
- communicate clearly, honestly, and professionally with other team members
- demonstrate a can-do attitude to meet business and guest needs
- collaborate with all team members to create a welcoming environment
- ensure timely check-ins and check-outs
- contact guests post check-in to ensure room satisfaction
- maintain up-to-date knowledge of room rates and promotions
- receive and note all incoming mail as per daily shift checklist
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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