Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Career development opportunities
Job Description
Hilton Garden Inn Monterey is a distinguished hotel that offers comfortable and welcoming accommodations to travelers visiting the Monterey area. Renowned for its commitment to quality service and guest satisfaction, the Hilton Garden Inn provides a convenient location with modern amenities tailored for both business and leisure travelers. This hotel is part of the global Hilton portfolio, which is synonymous with hospitality excellence and trusted brand reputation. At Hilton Garden Inn Monterey, guests can expect an inviting atmosphere, attentive staff, and a range of services designed to make their stay both enjoyable and hassle-free.
We are currently seeking a dedica... Show More
We are currently seeking a dedica... Show More
Job Requirements
- high school graduate or general education degree (ged)
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Qualifications
- high school graduate or general education degree (ged)
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Duties
- resolve guest complaints ensuring guest satisfaction
- anticipate guests needs respond promptly and acknowledge all guests
- maintain positive guest relations at all times
- maintain complete knowledge of all hotel features services hours of operation room rates special packages promotions daily house count expected arrivals departures and scheduled group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings using correct greeting and telephone etiquette
- process all guest check-ins and verify registration card information with the guest
- obtain back-up information for guest credit payment method input into system and collect cash when designated
- direct Bell Person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake-up call requests
- monitor send and distribute guest faxes
- communicate pertinent guest information to designated departments personnel
- resolve discrepancies on the room status report with Housekeeping
- match the bucket check to in-house guest ledger report and report discrepancies to Manager
- process all check-outs and process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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