Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
employee hotel rates
Job Description
Pyramid Global Hospitality is a renowned company dedicated to fostering a supportive and inclusive work environment where people come first. With over 230 properties worldwide, Pyramid Global Hospitality prides itself on cultivating a culture that prioritizes diversity, growth, development, and employee wellbeing. This global hospitality company has made a commitment to creating meaningful relationships and enhancing employee satisfaction through comprehensive benefits and continuous learning opportunities. Employees at Pyramid Global Hospitality benefit from comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and special employee rates on hotel stays. The company embraces... Show More
Job Requirements
- High school diploma or equivalent
- Two to four years of experience in customer service within the hospitality industry
- Intermediate computer skills including MS Office Suite
- Knowledge of billing, posting, charges, cash handling and refund procedures
- Ability to communicate effectively in English
- Basic math skills
- Capability to multitask and work in a fast-paced environment
- Flexibility to work varied shifts including holidays and weekends
Job Qualifications
- High school diploma or equivalent
- Two to four years of experience in customer service within the hospitality industry
- Intermediate experience with computer and software skills including MS Office Suite
- Basic understanding and working knowledge of billing, posting, charges, cashing checks, safe deposits, refund concepts, and arrival/departure flow
- Ability to interact professionally with resort guests and staff
- Must be able to read, write, speak, and understand English
- Basic math skills including adding, subtracting, multiplying, dividing, and percentages
- Ability to multitask in a high-stress, high-volume, seasonal environment
- Willingness to work various shifts, overtime, holidays, and weekends as necessary
Job Duties
- Check in/out guests ensuring proper credit is received
- Process special requests made by guests and follow all processes and procedures as established for all requests
- Perform cashier functions including posting of charges to individuals and groups, maintenance of cash receipts and hotel banks
- Maintain house bank
- Perform reservation functions including entering and updating group files
- Act as a concierge by providing local entertainment information to guests
- Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources
- Maintain the highest level of employee/guest relations through communication and interactions
- Monitor, sell and post items from the Sundries shop
- Promote and upsell special hotel programs, restaurants, Aromas Café, and all events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: