Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a dynamic company specializing in hotel management with an extensive portfolio of properties and a strong pipeline of new developments and acquisitions. The company prioritizes people over numbers, fostering a culture that delivers memorable experiences not only to guests but also to their team members. At Ascent Hospitality, collaboration and a unified purpose are cornerstones of their work environment. Their leadership team seeks accomplished individuals passionate about serving others, possessing strong communication skills, and capable of adapting to challenges and change. This commitment to excellence ensures that both team members and guests have rewarding interactions and experiences... Show More
Job Requirements
- High school education or equivalent
- Previous experience as a hotel Front Desk Agent preferred
- Ability to understand, read, write, and speak English
- Familiar with computer use and office equipment operation
- Excellent communication and organizational skills
- Ability to comply with standardized procedures
- Must be able to work flexible hours
- Must have excellent customer service skills
- Ability to work without constant supervision
Job Qualifications
- High school education or equivalent
- Some college preferred
- Six months related experience in hotels or customer service preferred
- Excellent communication and organizational skills
- Proficient in English for reading, writing, and speaking
- Familiarity with computer operations and office equipment
- Strong customer service skills
- Ability to work flexible shifts
- Ability to work independently and in a team environment
- Knowledge of travel planning websites like Booking and TripAdvisor is a plus
Job Duties
- Maintain professional dress and conduct at all times
- Greet guests immediately with a friendly, sincere welcome
- Follow brand standards including brand loyalty programs
- Provide information about the hotel, available rooms, rates, and amenities
- Employ operational and selling techniques to maximize occupancy and revenue
- Complete registration and check-out processes accurately
- Verify payment methods and maintain cash bank in compliance with policies
- Communicate effectively with hotel departments for smooth operations
- Address and resolve guest complaints professionally and promptly
- Adhere to safety, security, and emergency procedures
- Operate front office telephone and computer systems proficiently
- Coordinate with housekeeping to ensure room availability
- Confirm group reservations and arrange personalized experiences
- Maintain knowledge of company standards and policies
- Perform additional duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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