Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Flexible Schedule
Career growth opportunities
Employee Discounts
Training and Development
supportive work environment
Job Description
Waldorf Towers Miami is a distinguished hotel that prides itself on delivering exceptional hospitality and memorable guest experiences in the vibrant city of Miami. As part of the Crestline Hotels & Resorts family, Waldorf Towers combines luxury accommodations with warm, personalized service to travelers from around the world. The hotel’s commitment to excellence is demonstrated through its dedication to guest satisfaction, ensuring every visitor enjoys an outstanding stay whether for business or leisure. The property features a range of amenities and offers a central location that makes it a top choice for visitors seeking comfort and convenience in Miami.\n\nThe role... Show More
Job Requirements
- High school graduate or general education degree
- one year previous experience in a similar position in a hotel
- basic computer skills
Job Qualifications
- High school graduate or general education degree
- one year previous experience in a similar position in a hotel
- basic computer skills
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day
- maintain positive guest relations at all times
- maintain complete knowledge at all times of all hotel features services hours of operation all room rates special packages and promotions daily house count and expected arrivals departures scheduled daily group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings using correct greeting and telephone etiquette
- process all guest check-ins
- verify registration card information with the guest
- obtain back-up information for guest credit payment method and input into system collect cash when designated
- direct Bell Person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake-up call requests
- monitor send and distribute guest faxes
- communicate pertinent guest information to designated departments personnel special requests amenity delivery
- resolve discrepancies on the room status report with Housekeeping
- match the bucket check to in-house guest ledger report report discrepancies to Manager
- process all check-outs
- process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter