Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Retirement Plan
Employee Discounts
Job Description
Hyatt Place Albany, which opened its doors in September 2023, is a prominent hotel located in downtown Albany along the picturesque Hudson River. Conveniently accessible via several CDTA bus routes and surrounded by an array of dining and entertainment options, the hotel offers guests an exceptional experience filled with comfort, convenience, and a welcoming atmosphere. As part of the reputable HEI Hotels and Resorts family, one of the largest hotel management companies in the United States, Hyatt Place Albany embodies the HEI Loves culture, where team members are valued, supported, and celebrated. HEI's commitment to its associates includes offering competitive... Show More
Job Requirements
- high school diploma or equivalent
- ability to work flexible hours including evenings, weekends and holidays
- strong customer service skills
- basic math skills
- effective communication skills
- ability to use computer systems and technology
- dependable and punctual
- ability to handle cash transactions responsibly
- ability to remain calm under pressure
- physical ability to stand and move around for extended periods
- prior experience in hotel or customer service preferred
Job Qualifications
- hotel experience preferred
- considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
- ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
- ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation
- ability to access and accurately input information using a moderately complex computer system
- ability to observe and detect signs of emergency situations
- ability to establish and maintain effective working relationships with associates, customers and patrons
- effective verbal and written communication skills
- ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc
Job Duties
- greet customers immediately with a friendly and sincere welcome
- use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
- complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
- promote HEI Hotels and Resorts and brand marketing programs
- make appropriate selection of rooms based on guest needs
- code electronic keys
- non-verbally confirm the room number and rate
- provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
- verify and imprint credit cards for authorization using electronic acceptance methods
- handle cash, make change and balance an assigned house bank
- accept and record vouchers, traveler’s checks, and other forms of payment
- convert foreign currency at current posted rates
- post charges to guest rooms and house accounts using the computer
- promptly answer the telephone using positive and clear communication
- input messages into the computer
- retrieve messages and communicate the content to the guest
- retrieve mail, small packages and facsimiles for customers as requested
- close guest accounts at time of check out and ascertain satisfaction
- in the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
- field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
- listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc
- remain calm and alert especially during emergency situations and heavy hotel activity
- plan and implement detailed steps by using experienced judgment and discretion
- comply with attendance rules and be available to work on a regular basis
- perform any other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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