Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $30.00 - $37.00
Work Schedule
Standard Hours
Benefits
Zero-deductible Medical Plan
Pre-Tax Commuter and Parking Benefits
Dental Insurance
Paid Time Off
Vision Insurance
floating holidays
Chiropractic and Acupuncture Services
Birthday pay
Life insurance
401K matching program
Flexible Spending Account (FSA)
2% Company Profit Sharing
friends and family rates
Reciprocity Rates at Participating Hotels
Employee Discounts
Travel Assistance
Free Employee Dining Room Meals
Employee computer access
Fitness/Gym Reimbursement
Employee Job Referral Program
employee recognition programs
employee appreciation events
Job Description
Hotel Nikko San Francisco is a distinguished luxury hotel located just off Union Square in downtown San Francisco. This prestigious hotel boasts 532 guest rooms and suites, complemented by 22,000 square feet of elegantly appointed meeting and banquet rooms, creating an ideal destination for both business and leisure travelers. Guests can enjoy an array of dining options with five food and beverage outlets including 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko. Renowned for its exemplary service and sophisticated ambiance, Hotel Nikko San Francisco consistently ranks as one of the best places... Show More
Job Requirements
- 2 years of front desk experience or strong customer service experience in upscale environment
- excellent communication skills
- ability to multi-task efficiently under pressure and follow hotel standards
- ability to read and write English
- ability to answer phones quickly, clearly, and professionally
- ability to communicate verbally and in writing
- ability to convey a smile over the phone
- ability to maintain good relations with staff and guests
- ability to maintain confidentiality of guests
- ability to operate computerized front office systems
- accurate typing skills
- ability to comprehend and follow instructions
- ability to make decisions without supervision and prioritize tasks
- ability to memorize and quickly retrieve dates, names, times, and other data
- ability to converse calmly with irate guests and staff in intense emotional situations
- ability to work under pressure and complete assignments on time amid stressful or unusual situations
- ability to work and complete assignments on time when speed and sustained attention are critical
- ability to stand, reach, push, pull, twist, turn, and grasp
Job Qualifications
- 2 years of front desk or strong customer service experience in an upscale environment
- excellent communication skills
- ability to multi-task efficiently under pressure
- ability to read and write English
- ability to answer phones quickly, clearly, and professionally
- ability to communicate verbally and in writing
- ability to convey a smile over the phone
- ability to maintain good relations with staff and guests
- ability to maintain confidentiality of guests
- ability to operate computerized front office systems
- accurate typing skills
- ability to comprehend and follow instructions
- ability to make independent decisions and prioritize tasks
- ability to memorize and retrieve information quickly
- ability to converse calmly in stressful situations
- ability to work under pressure and meet deadlines
- ability to stand, reach, push, pull, twist, turn, and grasp
- OPERA experience is a plus
- knowledge of MICROS preferred
- knowledge of Forbes Standards
- speaking a second language preferred but not required
Job Duties
- Make all guests feel welcomed
- Perform all check-in functions including early check-in, late check-in, and no reservation handling according to hotel policies
- Perform all check-out functions including checks, charges, cash, and direct bill payments
- Accept, sort, and distribute all messages, small packages, and mail for guests
- Produce, generate, and distribute required reports including room reports, bucket checks, and VIP reports
- Produce initial keys for guests and secondary keys upon request in accordance with security procedures
- Arrange escorts for disabled guests to their rooms according to fire code
- Post charges to guest accounts including meals, business center, and gift shop
- Perform cashier functions including changing foreign currency and cashing checks
- Ensure proper credit on guest credit cards at registration
- Comply with guest special requests and follow up to ensure compliance
- Inspect equipment and report problems
- Interact courteously and professionally with guests, co-workers, and supervisors
- Re-stock work areas each shift
- Maintain a clean and safe work environment
- Apply common sense understanding to carry out simple instructions
- Interact with Front Office Managers, hotel personnel, and guests to resolve complaints
- Apply rational thinking to solve practical problems
- Interpret and comply with various instructions
- Maintain safety and cleanliness of work area
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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