Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
The Detroit Athletic Club (DAC) is a prestigious private social and athletic club situated in Detroit, Michigan. Established in 1887, the DAC offers its members an exclusive blend of fine dining, athletic facilities, and social events within a historic and elegant setting. The club cherishes its reputation for exceptional hospitality, maintaining high standards of service to provide an extraordinary experience for members and their guests. As a cornerstone of Detroit's social fabric, the DAC continuously strives to enhance its offerings, blending tradition with modern comfort and sophistication. The club's front office serves as a pivotal point of contact, embodying the... Show More
Job Requirements
- High school diploma, GED equivalent or higher required
- Technically proficient with computers and applications
- High level of interpersonal and communicative talent
- Able to multitask and manage stressful situations
- Occasional bending, stooping, lifting and pulling
- Standing for long periods of time
- Using telephone and email system constantly
Job Qualifications
- High school diploma, GED equivalent or higher
- Experience with front desk operations preferred
- Proficiency in computer applications
- Excellent communication skills
- Customer service oriented
- Ability to multitask and work under pressure
Job Duties
- Accurately receive and make member and guest hotel room reservations
- Accurately receive and make member suite reservations
- Receive, maintain and return member and guest lost and found items
- Ensure that all member and guest special requests are completed
- Open front desk for the day, including creating the daily housekeeping report
- Make all hotel room and suite keys for arriving members and guests
- Check in all arriving members and guests
- Make guest cards for guests of members and/or reciprocal club members
- Maintain an accurate status of all rooms
- Communicate clearly and effectively with housekeeping as to the status of rooms, guest arrival times and guest departure times
- Accurately maintain a cash bank
- Know and understand all private suite policies and procedures
- Complete petty cash transactions
- Limited retail sales
- Receive and execute member ticket requests
- Follows all credit, cash and checking procedures
- Know room locations, types of rooms, and room rates
- Know and understand hours of operation in athletics and food outlets
- Process mail and packages
- Answer inbound calls using proper telephone etiquette
- Communicate maintenance issues to Engineering department
- Knowledge of daily activities and meetings taking place within the club
- Send introductory letters for members travelling to reciprocal clubs
- Receive introductory letters for members of reciprocal clubs travelling to the DAC
- Know and understand all emergency procedures and the role of the Front Desk in these situations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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