Job Overview
Benefits
Health Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Training and Development
Flexible Schedule
Retirement benefits
Job Description
Sonesta Simply Suites is a well-established hotel brand located at 5201 Endicott Avenue, Fort Worth, TX 76137. Known for its commitment to providing comfortable and affordable accommodations, Sonesta Simply Suites caters to both business travelers and vacationers seeking a welcoming environment with home-like amenities. The hotel's focus on customer service and ease of use makes it a popular choice among travelers in the Fort Worth area. As a part of a renowned hospitality chain, Sonesta Simply Suites emphasizes consistent quality and a guest-focused approach, ensuring every stay is pleasant and hassle-free.
The role of the Front Desk Agent at S... Show More
The role of the Front Desk Agent at S... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to communicate effectively in English
- Ability to use office equipment
- Proficiency in Microsoft Office Suite
- Attention to detail
- Ability to handle money accurately
- Ability to work flexible hours including weekends and holidays
- Must comply with safety protocols
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to use office equipment such as copier, fax, and scanner
- Proficiency in Microsoft Office Suite including Excel, Word, and Outlook
- Detail-oriented with good organizational skills
- Ability to handle cash and credit transactions accurately
- Problem-solving skills for handling guest complaints
- Knowledge of local legislative requirements for guest identification
- Ability to work in a fast-paced environment
- Professional and friendly demeanor
Job Duties
- Welcome guests in a friendly, prompt and professional manner recognizing Club Members and also returning guests
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Issue, control and release guest safe-deposit boxes in line with hotel procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times
- Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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