Front Desk Agent

Garland, TX, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

employee wellness initiatives

Job Description

The hiring establishment is a renowned international hotel, recognized for its exceptional guest service and commitment to providing comfortable and memorable stays. As a leading player in the hospitality industry, this hotel brand operates globally with a variety of hotel properties ranging from luxury to more budget-friendly options, catering to a diverse clientele including business travelers, families, and tourists. Known for its strong emphasis on customer satisfaction, modern amenities, and seamless guest experiences, the hotel continually strives to exceed guest expectations through its professional and dedicated staff.

The employment opportunity available is for the role of a Front ... Show More

Job Requirements

High school diploma or equivalent
Previous experience in a customer service or front desk role preferred
Proficiency in Microsoft Office Suite
Ability to use hotel management systems
Basic cash handling skills
Knowledge of local legislative requirements on guest identification
Strong communication skills
Ability to work flexible shifts including weekends and holidays

Job Qualifications

High school diploma or equivalent
Previous experience in a customer service or front desk role preferred
Strong communication and interpersonal skills
Proficiency in Microsoft Office Suite
Ability to use hotel management systems effectively
Basic cash handling and financial transaction skills
Knowledge of local regulations regarding guest identification and safety
Ability to remain calm and professional in stressful situations
Strong problem-solving skills
Attention to detail

Job Duties

Welcome guests in a friendly prompt and professional manner recognizing IHG Rewards Club Members and also returning guests
Check guests in issue room keys provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximize hotel revenue
Answer record and process all guest calls messages requests questions or concerns
Record guest preferences in the system
Check guests out including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Issue control and release guest safe-deposit boxes in line with hotel procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures at all times Immediately report any health and safety incident security breaches concerns or suspicious behavior to the supervisor or manager on duty

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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