Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
Accident
Critical Illness
401k
Job Description
Heritage Companies is a distinguished hospitality group deeply rooted in the culture, spirit, and traditions of New Mexico. With a strong commitment to offering an exceptional employee experience, Heritage Companies creates a work environment where employees can thrive both professionally and personally. The company boasts a diverse portfolio of hotels, resorts, and dining establishments across New Mexico, providing employees with unique opportunities for growth and career advancement throughout the hospitality industry. By joining Heritage Companies, employees become part of a vibrant community that values quality service, cultural richness, and employee well-being.
Located in Albuquerque, New Mexico, Heritage Companies operat... Show More
Located in Albuquerque, New Mexico, Heritage Companies operat... Show More
Job Requirements
- Must be a passionate people person, as this job is highly interactive and requires superb customer service skills
- Current New Mexico Food Handler Certification and Alcohol Server Certification required
- Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
- Ability and willingness to work flexible hours including weekends, holidays and late nights
- Ability to work on feet for eight hours or more
- Must be able to lift/push/reach for/carry 25+ pounds occasionally
- 6 months to 1 year or equivalent combination of education and experience
- High school diploma or equivalent experience/training
Job Qualifications
- High school diploma or equivalent experience/training
- 6 months to 1 year or equivalent combination of education and experience
- High volume guest-interfacing hospitality experience preferred
- Current New Mexico Food Handler Certification and Alcohol Server Certification required
- Friendly and warm demeanor
- excellent verbal communication and ability to multitask while maintaining poise
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
Job Duties
- Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host)
- Maintain high level of positive and professional approach with coworkers and guests
- Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests
- Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest
- Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
- Respond to guest challenges and find the appropriate resolution in a timely and professional manner
- Maintain the upmost confidentiality and care with guest information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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