Job Overview
Employment Type
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Professional Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company known for its innovative approach within the hotel industry. Operating as one of the dominant players in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has grown its global footprint with an expanding presence across Europe, Latin America, and the Caribbean. The company's expansive portfolio of properties boasts an aggregate asset value exceeding $20 billion and generates annual revenues surpassing $5 billion. Highgate's portfolio encompasses a wide array of hospitality properties, and the company offers expert guidance throughout all stages of... Show More
Job Requirements
- High School diploma or equivalent
- Experience in a hotel or related field preferred
- Computer experience required
- Must maintain regular attendance
- Must maintain high standards of personal appearance and grooming
- Comply with Highgate Hotel Standards and regulations
- Must be effective in handling and solving problems
- Must be able to cross-train in other hotel related areas
- Must maintain confidentiality of information
- Must show initiative including anticipating guest or operational needs
Job Qualifications
- College course work in related field helpful
- Experience in a hotel or related field preferred
- High School diploma or equivalent required
- Computer experience required
- Customer services experience preferred
- Maintain a warm and friendly demeanor at all times
- Must be able to effectively communicate both verbally and written
- Must be effective at listening to and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions
- Approach all encounters in an attentive, friendly, courteous and service-oriented manner
Job Duties
- Answer inquires from guests regarding restaurants, transportation, entertainment
- Follow all cash handling and credit policies
- Be aware of all rates, packages and special promotions as listed in the Red Book
- Be familiar with all in-house groups
- Be aware of closed out and restricted dates
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
- Handle check-ins and checkouts in a friendly, efficient and courteous manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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