Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.25 - $1.00
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Our establishment is a renowned hotel committed to delivering exceptional hospitality experiences to every guest. With a strong reputation for quality service in the hospitality industry, we pride ourselves on creating welcoming, comfortable, and memorable stays for all visitors. We emphasize a warm, guest-centered environment where professional service and attention to detail are paramount. Our facility offers a variety of amenities and accommodations designed to meet the needs of both leisure and business travelers. Our staff is dedicated to upholding the highest standards in customer care and operational excellence. We foster an inclusive and supportive workplace that promotes growth and... Show More
Job Requirements
- High school diploma or equivalent
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and interpret a variety of instructions given in written, oral, diagram, or schedule form
- Ability to operate Property Management System, capture email, and use PBX system
- Must be accountable for balancing the daily shift bank
- Ability to stand, walk, and communicate regularly
- Must occasionally lift and/or move up to 25 pounds
Job Qualifications
- High school diploma or equivalent
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and interpret a variety of instructions given in written, oral, diagram, or schedule form
- Proficient in operating Property Management System, capturing email, and using PBX system
- Accountable for balancing daily shift bank and maintaining organization
- Demonstrated quality service and customer interaction skills
- Ability to stand, walk, and communicate regularly
- Ability to occasionally lift and/or move up to 25 pounds
Job Duties
- Consistently provide high level of customer service
- Conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
- Complete all items on appropriate checklist by end of shift
- Follow established key control policy
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost and found articles with completed reports
- Be knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- Be knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank involving cash, check, and credit card transactions
- Monitor room availability throughout the day
- Review daily selling status of the hotel using yield management system
- Perform all other duties as directed by immediate supervisor
- Coordinate with other departments to ensure hotel services provide the best guest satisfaction
- Perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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