Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $13.00
Work Schedule
Day Shifts
Benefits
Paid Time Off
Employee Health Plan
competitive pay
Job Description
Perspective Hospitality is a reputable company specializing in hospitality services, renowned for delivering exceptional guest experiences across its hotel properties. Known for its commitment to quality service, the company prides itself on fostering a professional yet welcoming environment for both guests and employees. As a recognized name in the hotel industry, Perspective Hospitality offers its employees competitive pay and comprehensive benefits, reflecting its dedication to employee well-being and satisfaction.
This job opportunity is for the position of Front Desk Agent, a dynamic role essential to the smooth operation of the hotel’s front office. The position involves varied shift schedules... Show More
This job opportunity is for the position of Front Desk Agent, a dynamic role essential to the smooth operation of the hotel’s front office. The position involves varied shift schedules... Show More
Job Requirements
- High school diploma or equivalent
- previous front desk or hospitality experience
- work authorization in the United States
- ability to work flexible shifts including mornings, mid-evenings, and evenings
- strong communication skills
- ability to operate front desk computer systems
- customer service skills
- knowledge of hotel policy and procedures
- ability to manage cash and maintain accurate records
- adherence to safety and emergency procedures
Job Qualifications
- High school diploma or equivalent
- previous experience in front desk, reservations, concierge, bell desk, or night audit
- excellent communication skills
- ability to use front desk computer systems
- customer service orientation
- knowledge of hotel services and local area
- ability to manage cash and handle transactions
- organizational skills
- ability to multitask in a fast-paced environment
- ability to work varied shifts including evenings and weekends
Job Duties
- Greet and register guests
- process guest check-outs
- manage front desk computer operations for arrivals and departures
- control room and departmental keys ensuring sign-out procedures
- handle walk-ins, stay-overs, and room charges
- post charges to guest accounts and master bills
- manage safe keys per property procedures
- adjust room rates and packages as needed
- monitor reservations and future availability
- manage group arrivals
- ensure no check-outs with balances due
- familiarize guests with hotel facilities
- maintain logbook and read current memos
- manage cash drawer and report discrepancies
- communicate guest requests to housekeeping
- acknowledge return guests
- know safety and emergency procedures
- attend front desk meetings
- conduct weekly key inventories
- manage telephone, mail, and message systems
- complete guest feedback forms
- inform supervisors of any hotel or front desk concerns
- understand operations of other front office departments
- communicate with department heads
- perform additional tasks as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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