Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Hotel Kansas City is a prestigious luxury hotel located in the heart of Kansas City, renowned for setting the standard in grand hospitality since its opening in late 2020. Housed in the historic Kansas City Club Building, this hotel combines Victorian-inspired elegance with modern comforts to offer an unparalleled guest experience. With accolades like being named one of the "Best New Hotels in the World" by Travel + Leisure and holding the title of Kansas City's #1 Hotel on TripAdvisor, Hotel Kansas City represents the pinnacle of refined accommodation and exceptional service. The establishment features 144 exquisitely designed guest rooms... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to work flexible shifts including nights, weekends and holidays
- Strong communication skills
- Basic computer proficiency
- Ability to stand for long periods
- Attention to detail
- Ability to handle cash and credit card transactions securely
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk or customer service role preferred
- Strong communication and interpersonal skills
- Ability to handle cash and credit transactions accurately
- Familiarity with hotel reservation systems
- Excellent organizational and multitasking abilities
- Friendly and professional demeanor
Job Duties
- Acknowledge and respond appropriately to guest needs and requests
- Reports as scheduled and in compliance with uniform standards and appearance
- Comply with the company's prescribed safety and security policy, procedure and protocol
- Promote an atmosphere of goodwill and service during all guest interaction
- May answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment
- Effectively sell the hotel through prescribed standards for booking reservations
- Stay abreast of hotel selling strategies and any marking promotions, coupons, and discounts
- Pre-assign rooms taking consideration of special requests or needs
- Register guests and collect valid method of payment while maintaining accurate information on registration
- Prepare and explain charges at time of check out and finalize guest charges
- Transmit and receive messages to guests and other colleagues
- Keep an accurate accounting of all cash, credit card and credit transactions
- May post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc
- May deposit guest valuable in hotel safe or safety deposit box
- Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities
- May assist with valet, shuttling guests, baggage handling due to business demands
- Other tasks as assigned by the Director of Rooms and Front Desk Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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