Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Benefits
Paid Time Off
Employee Health Plan
competitive pay
flexible schedules
equal opportunity employment
Professional development opportunities
Job Description
Perspective Hospitality is a dynamic and customer-focused hospitality company dedicated to delivering exceptional service and memorable experiences to its guests. Positioned in the competitive hotel industry, Perspective Hospitality thrives by maintaining high standards of professionalism and hospitality across its properties. The company emphasizes a team-oriented culture, valuing employees as essential contributors to their success. They offer diverse shifts including morning, mid-evening, and evening schedules, and provide competitive starting pay along with benefits such as Paid Time Off and an Employee Health Plan. The environment is inclusive and supportive, committed to equal opportunity employment without discrimination based on race, color, religion,... Show More
Job Requirements
- High school diploma or equivalent (GED)
- previous experience in front desk, reservations, concierge, bell desk or night audit
- work authorization in the United States
- strong communication skills
- ability to operate front desk computer systems
- ability to handle cash transactions accurately
- knowledge of hotel policies and procedures
- availability to work varying shifts including mornings, mid-evenings and evenings
Job Qualifications
- High school diploma or equivalent (GED)
- previous front desk, reservations, concierge, bell desk or night audit experience
- strong communication and interpersonal skills
- adept at handling cash and computer systems
- customer service oriented
- ability to multitask in a fast-paced environment
- knowledge of hotel operations and guest service standards
Job Duties
- Possess a thorough knowledge of check-in and check-out of guests
- be completely familiar with all front desk computer operations and procedures for arrivals and departures
- complete knowledge of the hotel and surrounding area
- maintain control of all room keys and departmental keys and ensure sign-out procedures are followed
- handle walk-ins, stay-over and room charges
- post charges to guests, master bills, and other applicable accounts
- handle safe keys in accordance with property's procedure
- know room and rate policies and adjust package rates for fewer or additional night stay
- look at reservations and future availability
- have knowledge of room rates, packages and discounts available
- handle group arrivals and know requirements at check-in and check-out
- ensure no check-outs with balances due
- familiarize guests with hotel's facilities
- read and initial logbook at beginning of shift and review current memos
- be responsible for own cash drawer and report any discrepancies
- keep housekeeping informed about early departures, late check-outs and special requests
- welcome each return guest and acknowledge their return
- know all safety and emergency procedures
- attend all front desk meetings
- perform weekly key inventories
- have knowledge of telephone, mail and message systems in accordance with the business center
- maintain knowledge of all forms and vouchers used at front desk and report shortages
- consistently fill out feedback forms for guest comments and complaints
- keep supervisors informed of any concerns regarding hotel and front desk
- understand operations of other front office departments
- know department heads and their functions
- undertake any other tasks defined by the front desk supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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