Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible Schedule
Job Description
The hiring establishment is a reputable hotel that prides itself on providing exceptional guest services and a welcoming atmosphere for all visitors. As a key player in the hospitality industry, this hotel offers an environment where professionalism, efficiency, and gracious service are paramount. Known for its commitment to quality and attention to detail, the hotel seeks to enhance its guests' experience by employing dedicated and courteous front desk personnel. The hotel maintains an upbeat yet professional ambiance, ensuring guests receive the highest level of care and comfort during their stay. This position is hired on an hourly basis with a... Show More
Job Requirements
- Punctuality and regular and reliable attendance
- Honesty and integrity
- Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
- Ability to satisfactorily communicate in English speak, read, write with guests, co-workers and management to their understanding
Job Qualifications
- Preferred 6 months experience in a similar capacity
- Ability to satisfactorily communicate in English speak, read, write with guests, co-workers and management
- Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists
- Ability to effectively deal with internal and external customers, including those requiring patience, tact, and diplomacy
- Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity
Job Duties
- Check-in and check-out hotel guests in a confident, professional, and friendly manner
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Provide gracious and efficient telephone service
- Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
- Review arrivals noting special requests and blocking rooms as necessary
- Complete all items as listed on shift checklists
- Bucket checks to be performed by each shift to verify data as it pertains to guest name, guest address, room rate, number of guests in room, credit card information
- Ensure proper credit card procedures are followed at all times to include credit card swiping and guest signature on registration slip
- Adhere to all cashiering procedures including open, secure and balance out shift banks to include the verification of all cash, and credit card transactions during a given shift
- Issue guest safety deposit boxes as requested
- Advise guest of any messages, mail, faxes, etc. received for them
- Communicate service and amenities of the hotel to guests
- Take, record and relay messages accurately, completely and legibly
- Accept and record wake-up call requests
- Provide concierge service with fluent knowledge of local restaurants, special events, city attractions, and guest amenities
- Keep the front desk as well as lobby areas clean and well organized
- Assist with reservations calls in a professional manner
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, all room types, numbers, layout, and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day
- Balance all miscellaneous income departments against vouchers, and property management system totals
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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