Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $13.00
Work Schedule
Day Shifts
Benefits
Paid Time Off
Employee Health Plan
competitive pay
Flexible Schedule
Professional development opportunities
Job Description
Perspective Hospitality is a reputable hospitality company that operates a variety of hotel properties, known for its commitment to excellent customer service and creating a welcoming environment for guests. The company is dedicated to providing employees with competitive compensation, including starting pay that reflects the value of their contributions. Furthermore, employees at Perspective Hospitality are eligible for benefits such as Paid Time Off and an Employee Health Plan, which underscores the company’s investment in the well-being and satisfaction of its team members. The workplace culture encourages professionalism, teamwork, and ongoing personal and professional development within the hospitality industry. With a... Show More
Job Requirements
- high school diploma or equivalent (GED)
- previous front desk, reservations, concierge, bell desk, or night audit experience
- legal authorization to work in the United States
- ability to work morning, mid-evening, and evening shifts
- excellent communication skills
- proficiency with front desk computer operations
- attention to detail
- ability to handle cash transactions
- knowledge of safety and emergency procedures
Job Qualifications
- high school diploma or equivalent (GED)
- previous front desk, reservations, concierge, bell desk, or night audit experience
- knowledge of front desk computer systems
- excellent communication and interpersonal skills
- ability to handle multiple tasks efficiently
- strong organizational skills
- customer service orientation
Job Duties
- possess a thorough knowledge of check-in and check-out of guests
- to be completely familiar with all front desk computer operations and procedures for arrivals and departures
- complete knowledge of the hotel and surrounding area
- maintain control of all room keys and departmental keys and ensure sign out procedures are followed
- know how to handle walk-ins, stay-over and room charges
- know how to post charges to guests, master bills, and other applicable accounts
- handle safe keys in accordance with property's procedure
- know room and rate policies and adjust packages rates for fewer or additional night stay
- know how to look at reservations and future availability
- have knowledge of room rates, packages and discounts available
- be able to handle group arrivals and know check-in and check-out requirements
- ensure no check-outs with balances due
- familiarize guests on hotel facilities
- read and initial the logbook at the beginning of shifts and read current memos
- be responsible for own cash drawer and report discrepancies
- keep housekeeping informed of early departures, late check-outs and special requests
- welcome each return guest and acknowledge them
- know all safety and emergency procedures
- attend all front desk meetings
- conduct weekly key inventories
- have knowledge of telephone, mail, and message systems
- know all forms and vouchers used at the front desk and inform supervisor of shortages
- consistently fill out feedback forms for guests
- keep supervisors informed of hotel and front desk concerns
- know operations of other front office departments
- know department heads and functions
- perform other tasks as directed by the front desk supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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