Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Flexible Schedule
Job Description
This esteemed hospitality establishment is a well-recognized hotel committed to providing exceptional guest experiences and maintaining high standards of service. With a focus on comfort, convenience, and a welcoming atmosphere, the hotel prides itself on creating memorable stays for a diverse clientele ranging from business travelers to vacationing families. As a part of the hospitality industry, this hotel emphasizes professionalism, warm guest interactions, and operational excellence to ensure guests feel valued and cared for throughout their visit.
The Front Desk Clerk position at this hotel is pivotal in shaping the guest experience from the moment of arrival to departu... Show More
The Front Desk Clerk position at this hotel is pivotal in shaping the guest experience from the moment of arrival to departu... Show More
Job Requirements
- High school diploma or equivalent
- preferred 6 months experience in a similar capacity
- punctuality and regular and reliable attendance
- honesty and integrity
- ability to work well under pressure of check-in/check-out of guests and handle multiple tasks
- ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
- ability to satisfactorily communicate in English including speaking, reading, and writing
- ability to solve practical problems and deal with a variety of concrete variables
- ability to effectively deal with internal and external customers, some requiring high levels of patience, tact, and diplomacy
- skilled in the use of computers and quick learner of new technology
Job Qualifications
- Preferred 6 months experience in a similar capacity
- ability to satisfactorily communicate in English including speaking, reading, and writing
- ability to work well under pressure and handle multiple tasks simultaneously
- strong attention to detail, speed, accuracy, courtesy, and cooperativeness
- skillful in the use of computers and ability to adapt to new technology
- good verbal and written communication skills
- ability to solve practical problems and deal with a variety of concrete variables
- effective customer service skills, including patience, tact, and diplomacy to defuse anger
- punctuality and reliability
- honesty and integrity
Job Duties
- Check-in and check-out hotel guests in a confident, professional, and friendly manner
- anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- provide gracious and efficient telephone service
- calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
- review arrivals noting special requests and blocking rooms as necessary
- complete all items as listed on shift checklists
- bucket checks to be performed by each shift to verify data as it pertains to guest name, guest address, room rate, number of guests in room, credit card information
- ensure proper credit card procedures are followed at all times to include credit card swiping and guest signature on registration slip
- adhere to all cashiering procedures including open, secure and balance out shift banks to include the verification of all cash and credit card transactions during a given shift
- issue guest safety deposit boxes as requested
- advise guest of any messages, mail, faxes received for them
- communicate service and amenities of the hotel to guests
- take, record and relay messages accurately, completely and legibly
- accept and record wake-up call requests
- provide concierge service with fluent knowledge of local restaurants, special events, city attractions, and guest amenities
- keep the front desk as well as lobby areas clean and well organized
- assist with reservations calls in a professional manner
- maintain complete knowledge at all times of all hotel features and services, hours of operation, all room types, numbers, layout, and location, all room rates, special packages and promotions, daily house count and expected arrivals and departures, room availability status for any given day
- balance all miscellaneous income departments against vouchers and property management system totals
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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