Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $13.00
Work Schedule
Day Shifts
Benefits
Paid Time Off
Employee Health Plan
competitive salary
Shift Differentials
Employee Discounts
Training and Development
collaborative work environment
Job Description
Perspective Hospitality is a well-established hotel management company known for delivering exceptional hospitality services to guests across various properties. Dedicated to creating welcoming and comfortable environments, Perspective Hospitality prides itself on maintaining high standards of customer service and operational excellence. The company operates numerous hotels that cater to a diverse clientele, ranging from business travelers to vacationers seeking relaxing stays. With a strong commitment to employee development and guest satisfaction, Perspective Hospitality fosters a collaborative and inclusive work culture.
They are currently seeking Front Desk Agents to join their dynamic team. This position plays a crucial role in representing ... Show More
They are currently seeking Front Desk Agents to join their dynamic team. This position plays a crucial role in representing ... Show More
Job Requirements
- High school diploma or equivalent
- previous front desk experience
- knowledge of front desk computer operations
- ability to manage cash drawer accurately
- familiarity with hotel room rates and policies
- strong communication and customer service skills
- ability to work varying shifts including mornings, evenings and weekends
- United States work authorization required
Job Qualifications
- High school diploma or equivalent
- previous front desk, reservations, concierge, bell desk or night audit experience
Job Duties
- Possess a thorough knowledge of check-in and check-out of guests
- to be completely familiar with all front desk computer operations and procedures for arrivals and departures
- complete knowledge of the hotel and surrounding area
- maintain control of all room keys and departmental keys
- know how to handle walk-ins, stay-over and room charges
- know how to post charges to guests, master bills, and other applicable accounts
- handle safe keys in accordance with property's procedure
- know room and rate policies
- know how to adjust packages rates for fewer or additional night stay
- know how to look at reservations and future availability
- have knowledge of room rates, packages and discounts available
- to be able to handle group arrivals
- to know what is required at check-in and check-out
- ensure there are no check-outs with balances due
- familiarize guest on hotel's facilities
- read and initial the logbook at the beginning of your shift
- read current memos
- responsible for own cash drawer must count at the beginning and ending of shifts
- report any discrepancies to the Front Office Manager or desk Supervisors
- the cash drawer and deposit at the end of shift must balance
- keep housekeeping informed early departures, late check-outs and special requests that guests may have
- welcome each return guest
- acknowledge that they are return guests
- know all safety and emergency procedures
- attend all front desk meetings
- know how to do weekly key inventories
- to have knowledge of telephone, mail, and message systems in accordance with the business center
- knowledge of all forms and vouchers used at the front desk, informing supervisor of any shortages
- consistently fill out a feed-back form for all guests' comments and complaints
- put the forms in the supervisor or manager mailbox
- keep the supervisors on duty informed of any concerns with regard to the hotel and front desk
- know the operations of other front office departments (guest services concierge, reservations)
- know department heads and departmental functions, and how they relate to you
- any other task either written or verbally defined by the front desk supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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