Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
Retirement Plan
Schedule flexibility
Job Description
Our esteemed hotel, a vibrant and welcoming establishment dedicated to providing exceptional hospitality services, is currently seeking a part-time Guest Service Agent (GSA) to join our dynamic team. Renowned for its commitment to excellence, the hotel operates in a bustling environment that caters to a diverse clientele ranging from business travelers to vacationing families. With a focus on guest satisfaction, the property prides itself on delivering personalized service, comfortable accommodations, and a variety of amenities designed to enhance the guest experience. As a part of our hotel, you will be joining a professional, supportive, and customer-oriented team that values integrity,... Show More
Job Requirements
- high school diploma or G.E.D.
- minimum 1 year customer service experience preferred
- ability to work flexible schedule including evenings, weekends, and holidays
- proficiency in computers and facsimile machines
- strong oral and written communication skills
- ability to multi-task and handle stressful situations
- willing to perform front desk, PBX, and concierge duties
- availability to wear hotel GSA uniform
- ability to stand, sit and walk for extended periods
- able to lift up to 40 pounds occasionally
- background screening and passing 80% on hotel PMS test after training
- knowledge of safety and emergency procedures
Job Qualifications
- at least a high school diploma or G.E.D.
- preferably 1 year experience in customer service, hotel, food and beverage, restaurant, administrative, human resources, legal, educational, training, financial, or related fields
- proficiency in Microsoft Word, Excel, PowerPoint
- experience with database management and data entry
- knowledge of proper telephone etiquette
- ability to multi-task and work under pressure
- excellent communication skills both written and oral
- ability to handle guest issues effectively
- sales-minded with suggestive selling skills
- emotional intelligence to manage disruptive emotions
- flexibility to work various shifts
Job Duties
- ensure appropriate checking in and checking out of guests
- provide courteous and professional guest services
- perform duties in front office, PBX, and concierge areas
- handle guest registration and assign rooms
- verify payment methods and credit checks
- post guest and room information in the property management system
- coordinate with housekeeping for room status updates
- handle maintenance and repair requests
- employ suggestive selling techniques to promote hotel services
- assist with pre-registration and room blocking
- generate secure room keys
- manage billing and charge postings
- handle mail, packages, and messages
- attend department meetings and daily briefings
- report unusual occurrences to management
- maintain front desk cleanliness and organization
- follow safety and emergency procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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