Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Home2 Suites by Hilton Memphis - Southaven is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a robust portfolio of premium-branded hotels totaling 148 properties with over 22,000 guestrooms across 37 states and 106 cities. MCR is known for managing hotels under some of the most recognizable brands including nine Marriott brands and eight Hilton brands, as well as numerous unflagged independent hotels. MCR’s commitment to excellence has been recognized with multiple prestigious awards such as the Fast Company’s 10 Most Innovative Travel Companies of 2020, Marriott Partnership Circle Award, and Hilton... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to work well in high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to provide hospitality and excellent guest service
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift and clock out at scheduled time
- Must clock in and out for breaks as scheduled
- Provide sufficient notice when calling out for a scheduled shift
- Ability to perform physical tasks such as standing for long periods, bending, lifting up to 25 pounds
- Must be able to read, write, understand, and communicate effectively in English
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Clear communication capabilities
- Desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to operate front desk technology and office equipment
- Teamwork and collaboration skills
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support and be aware of all groups and events at the hotel
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests with hospitality while cleaning
- Complete operational checklists accurately during every shift
- Submit accurate and timely shift handover reports
- Wear a clean, approved uniform and be well-groomed
- Maintain clear, honest, and professional communication with team members
- Willingly stretch beyond traditional role to meet business and guest needs
- Collaborate to create a welcoming environment for guests and a positive workplace
- Ensure timely check-in and check-out of all guests
- Contact guests after check-in to ensure satisfaction
- Keep up-to-date on room rates and promotions
- Receive and note all incoming mail as required per the daily shift checklist
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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