Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Employee assistance program
Job Description
Hyatt Place Fort Worth is a distinguished hotel known for its blend of comfort, innovation, and exceptional guest service. As part of the Hyatt Place brand, it operates with a strong commitment to providing guests with a unique experience that combines quality accommodations with attentive and thoughtful hospitality. The hotel functions 24/7 to cater to the diverse needs of travelers, ensuring every guest interaction is handled with professionalism and care. Hyatt Place Fort Worth prides itself on fostering a welcoming atmosphere and being a reliable choice for both business and leisure travelers in Fort Worth. It embraces a team-oriented culture... Show More
Job Requirements
- High school diploma or equivalent
- Basic math skills
- Ability to read, write, and speak English fluently
- Valid driver's license
- Good driving record
- Ability to lift or move up to 50 pounds occasionally with assistance
- Flexibility to work any shift as needed including weekends and holidays
- Availability to adhere to attendance and punctuality policies
- Identification that establishes identity
- Identification that establishes the right to work in the United States
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred but not required
- Ability to read, write, and speak English fluently
- Basic math skills including addition, subtraction, multiplication, and division
- Excellent communication and interpersonal skills
- Proficiency with computer systems and basic software applications
- Strong organizational skills and attention to detail
- Ability to handle cash transactions and follow cash handling policies
- Valid driver's license with a good driving record
- Ability to work flexible hours including evenings, weekends, and holidays
- Willingness to perform various job functions and adapt to different shifts and duties
- Commitment to upholding Hyatt's values of character, care, excellence, collaboration, and courage
Job Duties
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
- Give a warm and sincere greeting and efficiently check guests in and out while using the guest's name at least twice
- Handle guest registration, room assignments, and room blocking including accommodating special requests whenever possible
- Follow correct check-in/check-out procedures for all guests
- Answer the telephone within three rings with a smile and respond to or transfer calls accordingly
- Manage issued bank, count bank at beginning and end of shift, report cash over/shorts, and comply with cash handling procedures
- Handle guest mail and messages and manage wake-up calls and do not disturb requests
- Operate the hotel computer or property management system effectively
- Develop a thorough knowledge of hotel staff, services, hours, room locations, rates, amenities, and surrounding area
- Monitor room availability, selling strategies, discounts, and frequent guest program benefits
- Maintain a clean and organized desk area and contribute to the hotel’s cleanliness
- Forward lost and found inquiries to the Housekeeping Department
- Ensure security and confidentiality of all guest and hotel information
- Notify management or maintenance of maintenance issues and complete work orders as needed
- Attend work on time, adhere to attendance policies and participate in daily pre-shift meetings
- Communicate properly with guests, team members, and managers and effectively respond to guest complaints
- Practice safety standards and use personal protective equipment as required
- Transport guests in hotel van when needed
- Lift, carry or move up to 10 lbs regularly and up to 50 lbs occasionally with assistance while following proper procedures
- Perform any other reasonable duties assigned including redeployment to meet business demands
- Maintain par levels of guest and team member items and ensure accessibility
- Wear uniform and name tag at all times while maintaining grooming standards
- Treat all equipment carefully to minimize damage and reduce waste
- Promote positive teamwork and morale
- Adhere to all work rules, procedures, and policies
- Complete required training including Chemical and Blood Borne Pathogen Training
- Read, write, and speak English fluently
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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