Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career Development
Learning and development
team events
Team meal
Job Description
Soho House is a renowned private members' club and hospitality company that caters to a creative and diverse community. Known for its distinctive blend of luxury, comfort, and unique experiences, Soho House operates a network of houses, hotels, and restaurants globally. Each property is designed to offer exceptional amenities including restaurants, bars, gyms, spas, and co-working spaces, creating a welcoming environment for its members and guests. The company prides itself on offering a personalized and high-standard service that balances exclusivity with a relaxed, home-like atmosphere. Soho House continuously invests in its team members, offering career development opportunities and a vibrant... Show More
Job Requirements
- Must be able to seize, grasp, turn and hold objects with hands
- Must be able to work on your feet for at least 8 hours
- Fast paced movements are required to go from one part of the club to others
- Must be able to move, pull, carry or lift at least 40 pounds
- Occasionally kneel, bend, crouch and climb as required
Job Qualifications
- At least 1 year of similar role or customer service / facing role
- Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities
- Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends and holidays (as needed)
Job Duties
- Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House and Co property
- Expert in performing all concierge duties as required including, but not limited to
- booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
- Answer incoming emails and inquiries via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
- Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
- Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
- Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
- Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
- Team player with general phone etiquette and participate in Daily Shift briefings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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