Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $14.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Career advancement opportunities
comprehensive health benefit packages
Paid Time Off
Additional employee perks
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. As a prominent player in the hospitality industry within the Alabama and Georgia regions, RAM Hotels has established itself as a leader by managing some of the most well-known midscale hotel brands. The company is recognized for its commitment to exceeding guest expectations and continually redefining the perception of the hospitality sector. Renowned for its supportive work environment and strong company culture, RAM Hotels presents an excellent opportunity for career growth and professional development. Joining RAM Hotels means becoming part of a family that values dedication,... Show More
Job Requirements
- Must have experience with front office equipment
- Must be flexible to work varied schedules
- Must have excellent written and oral communication skills
- Must have excellent organization skills
- Must have an understanding and ability to perform repetitive tasks
- Must have the physical ability to walk, sit, and stand during scheduled shift
- Must be able to lift up to 40 lbs
- High-school graduate or equivalent
- One year of related work experience
Job Qualifications
- High-school graduate or equivalent
- One year of work-related experience in customer service, hotel industry, management, restaurant administration, human resources, legal, educational, training and development, or financial fields strongly preferred
- Proficient in MS Word, Excel, PowerPoint
- Data entry and database management experience
- Telephone etiquette experience
- Understanding of the hospitality industry preferred
- Previous hospitality industry experience preferred
- Previous experience as a Guest Services Agent
- Bilingual communication skills preferred
- Experience with front office equipment
- Excellent written and oral communication skills
- Excellent organization skills
- Understanding and ability to perform repetitive tasks
- Ability to effectively manage and resolve disruptive circumstances
- Ability to express compassion while remaining composed
- Ability to remain calm and focused while working under pressure
Job Duties
- Serve as concierge to guests, Becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
- Review guest reservation status and identify the length of time that guests will spend with us, Present options and alternatives to guests, Help guest in making choices, Use suggestive selling techniques to promote rooms and other services offer by the property
- Accommodate guests with registration, Assign hotel rooms, Generate secure room cards, Assist guests with special requests if needed, Assist in pre-registration and reservation of rooms for upcoming reservations, Monitor and track same day reservations and future reservations when necessary, Understand cancellation procedures, Understand room status and room status tracking
- Verify guests method of payment and follow established credit-check procedures, Adhere to credit, check-cashing, and cash-handling policies and procedures, Post and file all charges to guest master and city ledger accounts, Follow procedures for issuing and closing safe deposit boxes, Understand proper mailing, packaging, and message-handling procedures
- Input guest information in the PMS system and communicate information to appropriate hotel personnel, Ensure front desk area is clean and presentable to our guests, Post Suite Shop purchases to guest folios, Review and confirm the pass-on log and bulletin board is accurate daily
- Work closely with the housekeeping department to ensure room status reports are up to date, Notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms, Coordinate guestroom maintenance requests with the engineering and maintenance departments
- Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts, Attend departmental meetings, Be cognizant of daily activities and meetings on the property
- Report unusual occurrences or requests to the Manager or Assistant Manager, Understand all safety and emergency procedures, As well as accident prevention policies of the property
- Perform other tasks as necessary or required to meet or exceed guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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