Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $13.00
Benefits
Paid Time Off
Employee Health Plan
competitive pay
Flexible Schedule
Equal opportunity employer
Job Description
Perspective Hospitality is a reputable company specializing in the hospitality industry, dedicated to providing exceptional guest experiences in their hotel properties. As a well-established hospitality provider, Perspective Hospitality emphasizes creating comfortable, safe, and welcoming environments for travelers and guests. Their dedicated teams work diligently to uphold high standards of service, professionalism, and customer satisfaction throughout all departments within their hotels. The company fosters a culture of inclusion and equal opportunity, welcoming qualified applicants from diverse backgrounds without discrimination based on race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability, or genetic information. Perspective... Show More
Job Requirements
- High school diploma or equivalent (GED)
- previous front desk, reservations, concierge, bell desk or night audit experience
- work authorization in the United States
Job Qualifications
- High school diploma or equivalent (GED)
- previous front desk, reservations, concierge, bell desk or night audit experience
Job Duties
- Possess a thorough knowledge of check-in and check-out of guests
- to be completely familiar with all front desk computer operations and procedures for arrivals and departures
- complete knowledge of the hotel and surrounding area
- maintain control of all room keys and departmental keys
- be sure that sign out procedures are followed
- know how to handle walk-ins, stay-over and room charges
- know how to post charges to guests, master bills, and other applicable accounts
- handle safe keys in accordance with property’s procedure
- know room and rate policies
- know how to adjust packages rates for fewer or additional night stay
- know how to look at reservations and future availability
- have knowledge of room rates, packages and discounts available
- to be able to handle group arrivals
- to know what is required at check-in and check-out
- keep yourself and guests informed of all functions in-house and outside
- ensure there are no check-outs with balances due
- familiarize guest on hotel's facilities
- read and initial the logbook at the beginning of your shift
- read current memos
- responsible for own cash drawer must count at the beginning and ending of shifts
- report any discrepancies to the front office manager or desk supervisors
- the cash drawer and deposit at the end of shift must balance
- keep housekeeping informed early departures, late check-outs and special requests that guests may have
- welcome each return guest
- acknowledge that they are return guests
- know all safety and emergency procedures
- attend all front desk meetings
- to know how to do weekly key inventories
- to have knowledge of telephone, mail, and message systems in accordance with the business center
- knowledge of all forms and vouchers used at the front desk, informing supervisor of any shortages
- consistently fill out a feed-back form for all guests’ comments and complaints
- put the forms in the supervisor or manager mailbox
- keep the supervisors on duty informed of any concerns with regard to the hotel and front desk
- know the operations of other front office departments (guest services concierge, reservations)
- know department heads and departmental functions, and how they relate to you
- any other task either written or verbally defined by the front desk supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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