Front Desk Agent

Colorado Springs, CO, USA|

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $16.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

Telehealth resources

Life insurance

401k with employer match

Paid vacation time off

Paid parental leave

Job Description

Great Wolf Lodge is a family-friendly resort and entertainment company renowned for its commitment to providing an exceptional guest experience through immersive indoor water parks and diverse amenities. As a leading player in the hospitality industry, Great Wolf Lodge operates multiple locations across North America, offering memorable vacations for families, friends, and groups. The company emphasizes a supportive work environment, professional growth opportunities, and employee well-being, positioning itself as not just a place to work but a community where team members thrive and grow their careers.

The Front Desk Agent at Great Wolf Lodge plays a crucial role a... Show More

Job Requirements

High school diploma or equivalent education/experience
Must be flexible regarding schedule, based on business demands
Previous experience demonstrating strong customer service
Successful completions of a criminal background check and drug screen

Job Qualifications

High school diploma or equivalent education/experience
Previous experience demonstrating strong customer service
Ability to multi-task and prioritize a variety of tasks with minimal direction
Proven teamwork skills
Enthusiastic and energetic
Excellent communication skills

Job Duties

Welcomes guests by greeting, answering questions, responding to requests
Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
Establishes credit by verifying credit cards or obtaining cash
Directs guests to room by showing location on resort map
Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
Maintains records by entering room and guest account data
Collects revenue by entering services and charges, computing bills, obtaining payment
Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
Secures guest's valuables by processing lost and found to the housekeeping department
Confirms guest identity for registering guests
Maintains a safe working environment by verifying, reporting and acting in a safe manner

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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