Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Part-time employment
training provided
Opportunity for advancement
Employee Discounts
flexible scheduling
Positive work environment
diversity and inclusion
Job Description
This position is with a prestigious hotel known for delivering exceptional guest experiences through comprehensive customer service and efficient front office operations. The hotel prides itself on maintaining high standards of hospitality, cleanliness, and professionalism, ensuring that every guest feels welcomed and valued during their stay. As a part-time Guest Service Agent (GSA), you will be an integral member of the hotel's front office team, responsible for greeting guests, managing check-ins and check-outs, and providing concierge services. The hotel values flexibility and adaptability, requiring GSAs to work various shifts including evenings, weekends, and holidays to accommodate the needs of diverse... Show More
Job Requirements
- High school diploma or GED
- Preferably 1 year of customer service experience in hotel, restaurant, administrative, or related field
- Proficiency with Microsoft Office applications
- Ability to work flexible schedule including evenings, weekends, and holidays
- Strong customer service skills
- Effective written and oral communication
- Ability to multitask and handle stressful situations
- Willingness to wear hotel GSA uniform
- Ability to stand, sit, and walk for extended periods
- May occasionally lift and carry up to 40 pounds
- Background screening including previous criminal history
- Employment contingent on passing hotel PMS test with at least 80% score
Job Qualifications
- At least a high school diploma or GED
- Preferably 1 year of experience in customer service or related field
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Effective written and oral communication skills
- Ability to multitask and handle stress
- Emotionally competent with ability to manage disruptive emotions
- Knowledge of front office equipment and procedures
- Able to speak in guests' preferred language
- Mathematical and statistical skills
- Administrative and organizational abilities
Job Duties
- Ensure appropriate checking in and checking out of guests
- Provide courteous and professional services to guests
- Use property management systems to handle reservations and room assignments
- Assist guests with registration and accommodate special requests
- Verify payment methods and follow credit-checking procedures
- Coordinate with housekeeping to maintain up-to-date room status reports
- Use suggestive selling techniques to promote hotel services
- Generate secure room cards and handle guest folios
- Manage mail, packages, and messages following proper procedures
- Attend department meetings and maintain front desk cleanliness
- Handle guest inquiries, provide directions and recommendations as a concierge
- Report unusual occurrences to management
- Follow safety, emergency, and accident prevention policies
- Assist with blocking and pre-registration of rooms
- Support multiple front office functions including PBX and concierge as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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