Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.75
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Lodge is a leading hospitality and resort company known for offering memorable family experiences through its variety of indoor water park resorts across North America. Focused on providing superior guest service, Great Wolf Lodge combines the fun of a water park with the comfort of a full-service resort, making it a popular vacation destination for families, friends, and groups. The company is committed to creating a welcoming environment for both its guests and employees, with opportunities for career growth, training, and development. Its culture emphasizes diversity, inclusion, and well-being, ensuring that every team member feels valued and supported... Show More
Job Requirements
- High School Diploma or equivalent education/experience
- Must be flexible regarding schedule, based on business demands
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug screen
Job Qualifications
- High School Diploma or equivalent education/experience
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug screen
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skills
Job Duties
- Welcomes guests by greeting, answering questions, responding to requests
- Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
- Establishes credit by verifying credit cards or obtaining cash
- Directs guests to room by showing location on resort map
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges, computing bills, obtaining payment
- Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
- Secures guest's valuables by processing lost and found to the housekeeping department
- Confirms guest identity for registering guests
- Maintains a safe working environment by verifying, reporting and acting in a safe manner
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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