Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $14.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Advancement opportunities
comprehensive health benefit packages
Paid Time Off
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia, that has established itself as a leader within the hospitality industry of corporate America. Specializing in managing well-known midscale hotel brands across key markets in Alabama and Georgia, the company is steadily growing while maintaining its commitment to excellence, guest satisfaction, and continuous improvement. RAM Hotels prides itself on cultivating a family-like culture where employees are valued and have opportunities to advance their careers within an exciting and supportive environment. The company consistently emphasizes the importance of delivering exceptional guest experiences to continuously change the perception... Show More
Job Requirements
- High-school graduate or equivalent
- one year of work-related experience
- proficient in MS Word, Excel, PowerPoint
- experience in data entry and database management
- telephone etiquette experience
- understanding of hospitality industry preferred
- previous guest services experience preferred
- bilingual communication skills preferred
- experience with front office equipment
- flexibility to work varied schedules
- excellent written and oral communication skills
- excellent organization skills
- ability to perform repetitive tasks
- physical ability to walk, sit, and stand during scheduled shift
- able to lift up to 40 lbs
Job Qualifications
- High-school graduate or equivalent
- one year of work-related experience in customer service, hotel industry, management, restaurant administration, human resources, legal, educational, training & development, or financial areas preferred
- proficient in MS Word, Excel, PowerPoint
- experience in data entry and database management
- experience with telephone etiquette
- understanding of hospitality industry preferred
- previous guest services experience preferred
- bilingual communication skills preferred
- excellent written and oral communication skills
- excellent organization skills
- ability to perform repetitive tasks
- ability to manage and resolve disruptive circumstances with composure
- ability to remain calm and focused under pressure
- strong guest engagement and problem resolution skills
- positive representation of the property
- embrace and respect diversity and multicultural environments
Job Duties
- Serve as concierge to guests including making restaurant reservations, providing directions, and recommending area attractions
- Become familiar with the property location, types of rooms available, room rates, and activities and services offered by the property
- Review guest reservation status and identify length of stay
- present options and alternatives to guests
- use suggestive selling techniques to promote rooms and services
- Accommodate guests with registration, assign hotel rooms, generate secure room cards
- assist guests with special requests
- assist in pre-registration and reservation of rooms for upcoming reservations
- monitor same day and future reservations
- Understand cancellation procedures and track room status
- Verify guest payment methods, follow credit-check, credit, check-cashing, and cash-handling policies
- post and file charges to guest accounts
- issue and close safe deposit boxes
- understand mailing, packaging, and message-handling procedures
- Input guest information into PMS system
- communicate with hotel personnel
- maintain clean and presentable front desk area
- post Suite Shop purchases
- review and confirm pass-on log and bulletin board daily
- Work with housekeeping to ensure up-to-date room status reports
- notify housekeeping of early check-ins, late check-outs, and special requests
- coordinate maintenance requests with engineering
- Adapt to shift changes as needed
- attend departmental meetings
- report unusual occurrences or requests to management
- understand safety and emergency procedures
- perform other tasks to meet or exceed guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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