Front Desk Agent

Montgomery, AL, USA|

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Work Schedule

Flexible

Benefits

training provided

Flexible Schedule

Part-time employment

Positive work environment

Employee Discounts

Career development opportunities

Multicultural workplace

Job Description

Our hotel is a premier hospitality establishment committed to delivering exceptional service and experiences to every guest who walks through our doors. Known for our luxurious accommodations, attentive staff, and prime location, we strive to create a welcoming environment where guests feel valued and comfortable. We cater to a diverse clientele ranging from business travelers to vacationing families, ensuring that each guest’s unique needs are met with professionalism and warmth. As a smoke-free property, our hotel also prioritizes cleanliness, safety, and a healthy environment for all guests and employees. The property boasts a range of amenities including fine dining, concierge... Show More

Job Requirements

At least a high school diploma or GED
preferably one year of experience in customer service, hotel, food and beverage, administrative, HR, legal, educational, training, financial, or business-related field
proficiency in Microsoft Word, Excel, PowerPoint
ability to work flexible schedule including evenings, weekends, and holidays
excellent customer service skills
effective written and oral communication skills
working knowledge of computers and facsimile machines
ability to multi-task and handle stressful situations
flexibility to work in various capacities including PBX, Concierge, and Front Desk
willingness to wear hotel GSA uniform
ability to stand, sit, and walk for extended periods
physical ability to lift up to 40 pounds occasionally
background screening and passing score on hotel reservations system test after training

Job Qualifications

At least a high school diploma or GED
preferably one year of experience in customer service or hotel operations
proficiency in Microsoft Word, Excel, PowerPoint
working knowledge of property management systems
excellent oral and written communication skills
ability to multi-task and handle stressful situations
demonstrated sales and customer service skills
familiarity with front office equipment and procedures
knowledge of safety, credit, and cash handling policies
ability to engage guests and promote hotel services
emotional intelligence and composure under pressure
ability to work flexible schedules including evenings, weekends, and holidays

Job Duties

Ensure appropriate checking in and checking out of guests
provide courteous and professional service to guests
assist guests with registration and room assignments
verify guests' payment methods and follow credit-checking procedures
post guest and room information in the property management system
coordinate with housekeeping to keep room status reports updated
use suggestive selling techniques to promote rooms and services
manage reservations including pre-registration, cancellations, and same-day bookings
generate secure room keys
handle guest folios and city ledger accounts
maintain cleanliness and orderliness of the front desk area
follow safety and emergency procedures
report unusual occurrences to management
provide concierge services including restaurant reservations and local recommendations
engage guests in conversation and recognition
resolve guest issues promptly
attend department meetings
understand and apply hotel policies and procedures
assist with mail, package, and message handling
coordinate maintenance requests with engineering and maintenance departments

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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