Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development programs
Paid holidays
Job Description
The hiring establishment is a reputable hotel known for its commitment to providing exceptional hospitality and guest services. This hotel prides itself on creating memorable experiences for every guest by combining traditional hospitality values with modern amenities and professional service. Situated in a prime location, this hotel caters to both leisure and business travelers, offering a wide range of services including comfortable lodging, dining options, event hosting, and concierge assistance. With a strong focus on customer satisfaction and a dedicated team of professionals, this hotel stands out as a preferred destination for travelers seeking quality and convenience in their accommodations.Show More
Job Requirements
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- ability to operate the Property Management System
- ability to capture email
- ability to use the PBX system
- accountability for balancing the daily shift bank
- maintain organization and demonstrate quality service
- regularly required to stand, walk, and communicate
- occasional ability to lift and/or move up to 25 pounds
Job Qualifications
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- ability to operate the Property Management System
- ability to capture email
- ability to use the PBX system
- accountability for balancing the daily shift bank
- maintain organization and demonstrate quality service
- regularly required to stand, walk, and communicate
- occasional ability to lift and/or move up to 25 pounds
Job Duties
- Consistently provide high level of customer service
- conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- complete all items on appropriate checklist by end of shift
- follow established key control policy
- ensure proper credit policies are followed and verify credit limit report
- submit all lost and found articles accompanied by a completed lost and found report
- knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- knowledgeable of fire and emergency procedures
- open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- monitor room availability throughout the day
- review daily the selling status of the hotel using yield management system
- performs all other duties as directed by immediate supervisor
- contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
- performs other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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