Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
prescription insurance
flexible spending accounts
Disability insurance
Life insurance
Paid Family Bonding Time
Adoption assistance
educational assistance
Complimentary hotel room nights
Free Meals
Paid Time Off
Paid holidays
401(k) with employer match
mental health support
Job Description
Hyatt Regency is a globally recognized hotel brand dedicated to providing exceptional hospitality experiences across diverse locations worldwide. Known for its commitment to superior guest service and luxurious accommodations, Hyatt Regency represents the pinnacle of comfort, sophistication, and heartfelt care within the hospitality industry. The brand prides itself on creating welcoming environments where guests feel valued, comfortable, and at home from the moment they arrive to the moment they depart. Hyatt Regency hotels cater to a wide range of travelers including business professionals, leisure visitors, and families, ensuring tailored services that meet unique preferences and requirements. Hyatts are not just... Show More
Job Requirements
- Previous customer service experience
- Professional presentation
- Excellent interpersonal skills
- Good organizational skills
- Strong communication skills
- Basic computer knowledge
- Ability to stand for long periods
- Flexible schedule including mornings, nights, weekends and holidays
- Commitment to authentic human care
Job Qualifications
- Previous customer service experience
- Professional presentation in line with the Hyatt Regency brand
- Excellent interpersonal, organizational and communication skills
- Basic computer systems knowledge
- Ability to stand for long periods of time
- Fulfill a flexible schedule including mornings, nights, weekends and holidays
- Ability to display authentic human care to guests and colleagues
Job Duties
- Display empathy and demonstrate listening skills in all interactions
- Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance
- Tailor interactions based on guests' needs and available data
- Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
- Provide appropriate recognition to members of Hyatt's loyalty program
- Respond accurately to inquiries and offer knowledge of the hotel features/general information
- Approach guest issues with compassion and recover service as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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