Front Desk Agent

Provo, UT, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $17.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Commuter Benefits

Professional development assistance

flexible scheduling

Job Description

Sundance Mountain Resort is a renowned mountain destination celebrated for its commitment to authenticity, environmental stewardship, and luxury hospitality. Nestled amidst stunning natural beauty, the resort offers guests a unique blend of serene landscapes and top-tier amenities, making it a preferred destination for travelers seeking both relaxation and adventure. The resort emphasizes a deep respect for the environment and fosters creativity and heartfelt hospitality throughout its operations. Situated in a location that inspires, the resort is dedicated to providing a refined yet grounded experience to every visitor, consistently driven by the values of sincerity and professionalism.

The Front ... Show More

Job Requirements

Must be available to work weekends and holidays
flexible to work variable shifts between 6:30 am and 12:00 am
ability to work part-time or full-time year-round
maintain professional appearance and demeanor
ability to handle cash and process payments accurately
strong organizational skills
attention to detail
commitment to delivering exceptional guest service
ability to work collaboratively with team members

Job Qualifications

High school diploma or equivalent
previous front desk or guest service experience preferred
strong communication and interpersonal skills
ability to multitask effectively
knowledge of luxury service standards such as Forbes guidelines
proficiency with reservation and payment processing systems
problem-solving and conflict resolution skills
passion for hospitality and environmental stewardship

Job Duties

Elevate the guest experience by providing a polished and welcoming front desk presence
deliver an authentic luxury hospitality experience embodying the heart of Sundance
provide personalized and anticipatory guest service
manage flawless arrival and departure processes including check-ins and check-outs
assist guests with recommendations and reservations for resort activities
provide concierge and guest services excellence
recognize VIP and repeat guests with elevated service
coordinate bell staff and communicate with departments for exceptional service delivery
handle guest concerns with discretion and professionalism
ensure financial accuracy and processing of guest payments
maintain operational excellence with knowledge of resort history and offerings
support sustainability and environmental awareness initiatives

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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