Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Medical
Dental
Vision
401k
Life insurance
short-term disability
long-term disability
Employee assistance program
Tuition Reimbursement
Travel perks
Job Description
Hyatt Centric is a renowned hospitality brand within the Hyatt portfolio, celebrated for its focus on providing vibrant, culturally immersive experiences that connect guests to the heart of the destination. At Hyatt Centric, guests enjoy a seamless blend of comfort, modern amenities, and personalized service in prime locations, making it an inclusive and highly desirable hotel choice for travelers worldwide. Hyatt prides itself on fostering a supportive, growth-oriented work environment where employees, referred to as Colleagues, receive on-the-job training and numerous opportunities to advance their careers within the company. This commitment to professional development, coupled with attractive benefits and a... Show More
Job Requirements
- Graduation from high school or equivalent
- Skill in using a calculator for moderately complex math
- Ability to interact effectively with diverse customers, showing patience and diplomacy
- Ability to stand and move continuously during shift
- Proficiency in English communication, both verbal and written
- Ability to access and accurately input data into computer systems
- Visual and hearing ability for emergency detection
- Meeting minimum bonding standards
- Neat, clean, and well-groomed appearance
- High school diploma preferred
- Prior hospitality experience preferred
- Additional language skills preferred
Job Qualifications
- Graduation from high school or equivalent
- Considerable skill in moderately complex mathematical calculations
- Ability to handle customer interactions with patience, tact, and diplomacy
- Proficient in reading, listening, and effective communication in English
- Able to access and accurately use a computer system
- Visual and hearing ability to detect emergency situations
- Ability to remain standing and moving for extended periods
- Preferred previous hospitality experience
- Preferred additional language skills
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Complete the registration process by inputting and retrieving guest information, confirming details, selecting rooms, and coding electronic keys
- Verify and imprint credit cards for authorization, handle cash transactions, balance assigned house bank, and post charges to guest rooms
- Promptly answer the telephone, input and retrieve messages, handle mail and packages for guests
- Close guest accounts at check-out, ascertain satisfaction, and negotiate compromises if needed
- Remain calm and alert during emergencies or heavy hotel activity
- Field and resolve guest complaints using tact and discretion
- Work varying schedules as needed to meet hotel business demands
- Summon bell assistance to escort guests
- Provide safe deposit box services
- Maintain familiarity with hotel operations to effectively market property and guide guests
- Respond to guest inquiries with accurate information
- Assist PBX operators or reservations agents as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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