Job Overview
Compensation
Type:
Hourly
Rate:
Range $11.00 - $14.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Professional Development
Job Description
Home2 Suites Abilene SW is a part of the renowned Home2 Suites by Hilton brand, known for providing extended-stay accommodations designed to offer guests home-like comfort combined with modern amenities. Located in Abilene, Texas, this hotel caters to travelers looking for a convenient and welcoming environment, whether on business or leisure trips. Home2 Suites Abilene SW emphasizes guest satisfaction and quality service, and is committed to delivering a memorable stay through friendly staff, clean and comfortable rooms, and a variety of guest services. This establishment is a midscale hotel offering suites that include kitchenettes, allowing guests to feel at home... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service preferred
- Proficiency in using hotel reservation systems and Microsoft Office
- Excellent verbal and written communication skills
- Ability to work flexible hours including weekends and holidays
- Strong customer service orientation
- Ability to multitask and work in a fast-paced environment
- Good problem-solving and conflict resolution abilities
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or customer service roles preferred
- Ability to use computer systems and reservation software
- Strong communication and interpersonal skills
- Excellent organizational skills
- Ability to handle cash and basic accounting tasks
- Problem-solving skills and the ability to handle guest complaints effectively
- Professional appearance and demeanor
- Knowledge of local area attractions and transportation options is a plus
Job Duties
- Books guest reservations and/or coordinates with reservation center
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
- Prepares for group check-ins, check-outs, and VIP arrivals
- Greets, registers, and assigns rooms to guests
- Handles confidential information, including guest records, with a high degree of integrity
- Answers and routes calls as appropriate
- takes guest messages with accuracy
- Assists with sales and marketing efforts as directed by the General Manager
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass on log
- Replenishes continental breakfast as needed and keeps the area clean
- Ensures common area/lobby is clean
- Performs laundry functions as directed
- Checks guests in and out of the hotel
- processes customer payments according to established policies and procedures
- Answers phone in a prompt, efficient, and friendly manner
- Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area
- Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets
- Arranges for the appropriate transportation of guests to and from the hotel when necessary
- Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction
- Resolves minor guest complaints to the satisfaction of the customer
- informs supervisor of major problems, complaints, disturbances or unhappy guests
- Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken
- Follows up to ensure guest satisfaction
- Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit
- posts all charges
- completes cashiers report, prepares deposit and counts cashier bank
- Balances cash bag at open and closing of each shift
- Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard
- Provides a professional image at all times through appearance and dress
- Follows company policies and procedures
- Other duties as assigned by supervisor or management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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