Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
The Omni Frisco Hotel at The Star is an upscale luxury hotel located in Frisco, Texas, serving as the official hotel of the Dallas Cowboys. Beyond its status as a premier accommodation option, the hotel functions as a central social hub for dining, entertainment, and nightlife within the vibrant 91-acre entertainment district known as The Star. This 16-story establishment offers 300 beautifully appointed guest rooms and suites, designed to provide comfort and sophistication showcasing true Texas charm. With a comprehensive array of meeting spaces totaling 24,000 square feet, including grand and junior ballrooms, intimate gathering rooms, and an elevated pool... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality
- Strong communication skills in English
- Basic computer literacy
- Ability to multitask and work efficiently under pressure
- Attention to detail and strong organizational skills
- Ability to handle guest concerns with empathy and professionalism
- Flexibility to work various shifts including evenings, weekends and holidays
- Physical ability to perform front desk duties including sitting and standing for extended periods
- Adherence to Omni's service standards and confidentiality policies
Job Qualifications
- Ability to clearly and pleasantly communicate verbally and in writing in English with guests, management and co-workers both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure handling many arrivals and departures within a short period
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail to ensure security of guest room access
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolution
- Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments, locations, room rates, special packages and promotions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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