Front Desk Agent

Hollywood, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $20.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

401(k) employer contribution

Health Insurance

Dental Insurance

Paid Time Off

Vision Insurance

Job Description

Turnberry Ocean Club is an upscale residential community located in Sunny Isles Beach, Florida. Known for its luxurious living standards and sophisticated ambiance, Turnberry Ocean Club offers residents a seamless blend of comfort, security, and high-end services. The establishment prides itself on providing an exceptional lifestyle experience with a range of amenities and personalized services tailored to meet the unique needs of its residents and their guests. As a prominent luxury residential community, it emphasizes professionalism, impeccable service, and attention to detail in every aspect of its operations.

The Front Desk Agent position at Turnberry Ocean Club is a... Show More

Job Requirements

Prior experience in luxury hospitality, high-end residential, private club or concierge services preferred
High school diploma or GED
Degree in Hospitality related major preferred
Exceptional interpersonal and communication skills
Professional demeanor appropriate for a luxury environment
Ability to multitask, stay organized, and remain composed under pressure
Outstanding customer service skills, presents him/herself professionally with a sophisticated communication ability
Experience using software programs such as Microsoft Office (Word, Excel, and Outlook) and access control systems
Must be able to work a flexible schedule to include weekends and holidays
Ability to push/pull 50 lbs
Ability to lift 25 lbs
Think clearly in high stress situations
Stand, walk and for extended periods of time
Reaching and bending through shift

Job Qualifications

Prior experience in luxury hospitality, high-end residential, private club or concierge services preferred
High school diploma or GED
Degree in hospitality related major preferred
Exceptional interpersonal and communication skills
Professional demeanor appropriate for a luxury environment
Ability to multitask, stay organized, and remain composed under pressure
Outstanding customer service skills
Experience using software programs such as Microsoft Office (Word, Excel, and Outlook) and access control systems
Ability to work a flexible schedule including weekends and holidays

Job Duties

Approach all encounters with residents, employees, and guests in a professional and personalized manner
Provide thoughtful, proactive service to foster a luxurious and personalized living experience
Responsible for providing prompt yet personal service at times of arrival and departure
Check-in and register guests according to property protocols
Have a thorough working knowledge of Turnberry Ocean Club's services, hours of operation, facility, etc.
Answer questions about available services, general property information, and amenities
Answer telephone calls and email inquiries promptly and professionally and channel them appropriately
Follow through to completion on every service request
Understand and communicate promotions and enhancements effectively with residents and guests
Schedule Turnberry services or reservations for residents
Build rapport with all residents and distinguished visitors
Maintain database of resident preferences, needs and special dates
Monitor building security and report any irregular activity
Communicate resident's feedback and maintenance concerns to the appropriate teams
Collaborate with housekeeping, maintenance, valet, and management staff to ensure smooth daily operations
Maintain the confidentiality of all residents, guest information and pertinent condominium data
Maintain the security of high-profile residents or guests in accordance with Turnberry Ocean Club standards
Offer to handle special arrangements during resident tenancy, such as reservations, transportation, dry cleaning, and other lifestyle services
Maintain a professional and high-quality service-oriented environment at all times
Perform any other reasonable duties as required by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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