Front Desk Agent

Bloomington, IN, USA|

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

flexible scheduling

team events

Job Description

The hiring establishment is a professional hotel committed to delivering exceptional guest experiences through outstanding service and hospitality. As a reputable entity in the hospitality industry, the hotel prides itself on maintaining high standards, ensuring guests feel welcomed and valued from the moment they walk through the doors. This hotel operates with a guest-centric philosophy, offering comfortable accommodations and exceptional amenities tailored to both business and leisure travelers. With dedicated staff and efficient operational procedures, the hotel creates a warm and inviting atmosphere that encourages repeat visits and positive recommendations from guests.

The role being offered is th... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hospitality preferred but not required
Ability to work varying schedules including nights, weekends, and holidays
Excellent customer service skills
Strong cash handling abilities
Proficiency with computer systems or willingness to learn
Ability to remain composed and professional under pressure

Job Qualifications

High work ethic and self-initiative
Enjoy working as part of a team that provides great experiences for guests
Excellent communication skills
Ability to manage multiple tasks efficiently
Basic knowledge of hotel front office systems
Strong attention to detail

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary

Job Location

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