Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Hotel Marcel, Tapestry Collection by Hilton, is a pioneering establishment in the hospitality industry known as the first net-zero energy hotel in the United States. This hotel represents not only a place for travelers to stay but also a bold statement about sustainable design and responsible tourism. Located in the historic Armstrong Rubber Company Building, also known as the Pirelli Building, the hotel stands as a masterful example of mid-century modern architecture originally crafted by Marcel Breuer in 1967. Over decades, this building has been meticulously rehabilitated and adapted to meet modern needs while adhering to the highest environmental standards.Show More
Job Requirements
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and deal with a variety of concrete variables
- Ability to interpret instructions furnished in written, oral, diagram, or schedule form
- Ability to operate Property Management System and PBX system
- Accountability for balancing daily shift bank
- Physical ability to stand, walk, talk, hear, use hands for handling objects, occasionally lift up to 25 pounds
- Maintain personal hygiene and professional appearance
- Ability to work in moderate noise environment
- Availability to work varied shifts including AM, PM, and Third Shift
Job Qualifications
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze and interpret procedure manuals
- Ability to present information effectively and respond to questions from guests
- Ability to solve practical problems and deal with a variety of concrete variables
- Ability to interpret instructions furnished in written, oral, diagram or schedule form
- Ability to operate Property Management System, capture email, and use PBX system
- Accountability for balancing daily shift bank
- Demonstrated quality customer service skills
Job Duties
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- Check in and check out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably ensuring complete and accurate information
- Complete all items on shift checklist by end of shift
- Follow established key control policy
- Ensure front desk employee presentation including uniforms and personal hygiene
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost and found articles with reports
- Be knowledgeable of local area, services, attractions, events, and assist with concierge services
- Be knowledgeable of fire and emergency procedures
- Open, secure and balance out daily shift bank including cash, check, and credit card transactions
- Monitor room availability throughout the day
- Review daily selling status of the hotel using yield management system
- Attend monthly department meetings
- Perform other duties as assigned by immediate supervisor
- Coordinate with other departments such as Sales, Housekeeping, Bell Staff, and Valet to ensure best guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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