Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
Sustainable and innovative work environment
Job Description
Hotel Marcel, Tapestry Collection by Hilton, is a historic and environmentally pioneering hotel located at 500 Sargent Drive, New Haven, CT. This establishment stands as the first net-zero energy hotel in the United States, a true leader in sustainable hospitality. Housed in the mid-century modern Armstrong Rubber Company Building, originally designed by Marcel Breuer in 1967, Hotel Marcel offers a unique blend of architectural heritage and cutting-edge green technology. The building boasts LEED Platinum certification and Passive House certification, features rooftop solar power and parking canopy arrays that generate 100 percent of the electricity needed for lighting, heating, and cooling.... Show More
Job Requirements
- High school diploma or general education degree (GED)
- six months to one year related experience and/or training
- ability to read, analyze, and interpret procedures
- effective communication skills with guests
- problem-solving ability with limited standardization
- ability to operate Property Management System and PBX system
- accountable for daily shift bank balancing
- good organization and customer service skills
- ability to stand, walk, talk, and hear regularly
- use hands to handle tools or controls
- occasional lifting or moving up to 25 pounds
- ability to adjust vision focus
- ability to follow fire and emergency procedures
- willingness to attend department meetings
Job Qualifications
- High school diploma or general education degree (GED)
- six months to one year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to effectively present information and respond to guest questions
- ability to solve practical problems in variable situations
- ability to interpret written, oral, diagram, or schedule instructions
- ability to operate Property Management System
- ability to use PBX system
- accountable for balancing daily shift bank
- maintain organization and demonstrate quality service
Job Duties
- Provide high level of customer service
- conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably
- complete all items on appropriate shift checklist by end of shift
- follow established key control policy
- ensure front desk employee is well presented in uniform and personal hygiene
- ensure proper credit policies are followed and verify credit limit report
- submit lost and found articles with completed reports
- assist with concierge services by being knowledgeable of local area, services, attractions and events
- be knowledgeable of fire and emergency procedures
- open, secure, and balance daily shift bank by counting and verifying transactions
- monitor room availability throughout the day
- review daily hotel selling status using yield management system
- attend monthly department meetings
- perform all other duties as directed by supervisor
- maintain contact with other departments to coordinate guest services
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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