Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
DoubleTree Raleigh is part of the prestigious Hilton brand, known for its commitment to exceptional hospitality services and creating comfortable, welcoming experiences for guests worldwide. Situated in the vibrant city of Raleigh, this hotel offers both business and leisure travelers a blend of convenience and luxury. DoubleTree Raleigh prides itself on delivering excellent customer service, premium amenities, and a warm atmosphere that makes every guest feel valued and cared for. The establishment operates as a full-service hotel catering to diverse guests including families, tourists, meeting attendees, and business professionals. As a respected name in the hospitality industry, DoubleTree Raleigh emphasizes... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- strong communication skills
- proficiency in Microsoft Office and hotel management software
- ability to handle multiple tasks and prioritize effectively
- excellent problem-solving skills
- flexibility to work various shifts including evenings, weekends, and holidays
- professional appearance and demeanor
- successful completion of a background check
Job Qualifications
- High school diploma or equivalent
- some college coursework in hospitality or a related field is a plus
- previous experience in customer service, hospitality, or a front desk role preferred
- strong communication skills, both verbal and written
- proficient in Microsoft Office and hotel management software
- excellent problem-solving skills and a customer-focused attitude
- professional appearance and demeanor
Job Duties
- Greet and welcome guests in a friendly and professional manner
- handle check-ins and check-outs efficiently and accurately
- answer phone calls, respond to inquiries, and provide information about the hotel's services, amenities, and local attractions
- manage reservations, including booking rooms, updating guest information, and processing payments
- address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction
- coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed
- maintain a clean and organized front desk area
- process guest payments, handle cash and credit transactions, and prepare necessary reports
- assist with concierge services, providing recommendations for dining, transportation, and activities
- follow all hotel policies and procedures, including safety and security protocols
- perform other duties as assigned by the Front Desk Supervisor or Manager
- other duties assigned by the Leader
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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