Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Employee Discounts
Opportunities for advancement
Professional development opportunities
Positive work environment
Job Description
We are a reputable hotel known for providing exceptional hospitality and a welcoming atmosphere to all our guests. Our establishment prides itself on high standards of service, comfort, and a customer-first approach. Located in a prime area, our hotel caters to a diverse clientele, including business travelers, tourists, and families, ensuring that their stay is comfortable and memorable. We maintain a team of dedicated professionals committed to excellence in all aspects of hotel operations, from front desk services to housekeeping and guest amenities. Our mission is to create a seamless guest experience by anticipating needs and exceeding expectations at every... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service preferred
- Excellent communication skills
- Ability to work in a fast-paced environment
- Proficiency in computer and reservation systems
- Flexibility to work various shifts including evenings weekends and holidays
- Friendly and professional demeanor
Job Qualifications
- Previous experience as a front desk agent or in a customer service role is preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle a high-volume workload
- Proficiency with computer systems and software such as Microsoft Office and reservation management systems
- Flexibility to work evenings weekends and holidays as needed
Job Duties
- Manage reservations and check guests in and out using a computerized system
- Handle guest requests such as booking tours or making restaurant reservations
- Assist with check-in and check-out processes including handling payments and issuing keys
- Answer phone calls and respond to online inquiries in a timely and professional manner
- Assist with organizing and setting up events and meetings
- Handle guest complaints and concerns with grace and professionalism
- Perform light cleaning duties such as wiping down counters and restocking supplies
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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