Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $14.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Career advancement opportunities
comprehensive health benefit packages
Paid Time Off
Employee support programs
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Over the past several years, RAM Hotels has established itself as a leading name in the hospitality industry within corporate America, managing some of the most well-known midscale hotel brands across key markets in Alabama and Georgia. The company's dedication to excellence, combined with its consistent efforts to exceed guest expectations, has allowed it to develop a reputation for quality service and guest satisfaction. RAM Hotels is not only focused on providing exceptional lodging experiences but also on changing the overall perception of the hospitality industry... Show More
Job Requirements
- High-school graduate or equivalent
- one year of work-related experience preferred
- proficiency with MS Word, Excel, PowerPoint
- data entry and database management experience
- telephone etiquette experience
- understanding of hospitality industry preferred
- previous experience as guest services agent preferred
- bilingual communication skills preferred
- experience with front office equipment
- ability to work varied schedules
- excellent written and oral communication skills
- excellent organization skills
- ability to perform repetitive tasks
- physical ability to walk, sit, stand during shift
- ability to lift up to 40 lbs
Job Qualifications
- High-school graduate or equivalent
- one year of work-related experience preferred including customer service, hotel industry, management, restaurant administration, human resources, legal, education, training and development, or financial fields
- proficient in MS Word, Excel, PowerPoint
- data entry and database management experience
- telephone etiquette skills
- understanding of hospitality industry preferred
- previous experience as guest services agent preferred
- bilingual communication skills preferred
- experience with front office equipment
- excellent written and oral communication skills
- strong organization skills
Job Duties
- Serve as concierge to guests including making restaurant reservations, providing directions, recommending area attractions
- become familiar with property location, room types and rates, activities and services
- review guest reservation status and assist guests in making choices using suggestive selling techniques
- accommodate guests with registration, assign rooms, generate room cards and assist with special requests
- verify guest payment method and follow credit procedures
- post and file charges, manage safe deposit boxes, handle mailing and messaging
- input guest information and keep front desk area presentable
- coordinate with housekeeping and maintenance to update room status and address maintenance requests
- attend departmental meetings and report unusual occurrences
- understand and follow safety and emergency procedures
- perform other tasks to meet or exceed guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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