Front Desk Agent

North Charleston, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Work Schedule

Day Shifts

Fixed Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee assistance program

Job Description

The hiring establishment is a reputable hospitality company operating in the hotel sector, renowned for delivering exceptional guest experiences and maintaining high standards of service excellence. With a focus on quality and guest satisfaction, the hotel prides itself on offering a welcoming and comfortable environment to travelers and visitors from around the world. The company is committed to fostering a positive work atmosphere where employees are valued, trained, and supported to advance their skills within the hospitality industry.

We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team. This position is central... Show More

Job Requirements

High school diploma or general education degree (GED)
six months to one year related experience and/or training
ability to read, analyze, and interpret procedure manuals
ability to present information effectively and respond to guest questions
ability to solve practical problems and deal with variable situations
ability to interpret multiple forms of instructions
ability to operate Property Management System and PBX system
accountable for balancing daily shift bank
physical capability to stand, walk, talk, hear regularly
ability to finger, handle, or feel objects, tools, or controls frequently
occasional lifting or moving up to 25 pounds
ability to adjust vision focus
willingness to work in a moderate noise environment
maintain high standards of personal hygiene and uniform

Job Qualifications

High school diploma or GED
six months to one year of related experience or training
ability to read, analyze, and interpret procedure manuals
effective communication skills to respond to guest inquiries
problem-solving skills to manage practical and variable situations
ability to interpret written, oral, diagram, or schedule instructions
proficiency operating Property Management System and PBX system
ability to balance daily shift bank accurately
strong organizational and customer service skills

Job Duties

Provide high level of customer service
conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
check in and check out hotel guests confidently, professionally, and friendly
answer all phone calls promptly and accurately
complete all shift checklist items by end of shift
follow established key control policy
maintain professional appearance and hygiene
ensure credit policies are followed and verify credit limits
submit lost and found reports
assist with concierge services by providing knowledge of local area, attractions, and events
be knowledgeable of fire and emergency procedures
open, secure, and balance daily shift bank including cash, check, and credit card transactions
monitor room availability
review daily selling status using yield management system
attend monthly department meetings
perform other duties as assigned by supervisor
coordinate with other departments to enhance guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: