Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k) Plan
short-term disability
Job Description
InnVentures is a dynamic hotel management company with over 40 years of experience in the hospitality industry. Driven by an innovative and entrepreneurial spirit, InnVentures has built a culture that thrives on teamwork and producing excellent results. The company operates more than 75 hotels across over 20 states for some of the nation's largest real estate investment trusts (REITs), private real estate owners, and a substantial portfolio of individual and family-owned hotels. InnVentures excels in hotel management, development, and revenue maximization by leveraging proven methods that ensure efficient and profitable operations of major hotel brands throughout the United States.
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Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Strong communication skills
- Ability to stand for long periods
- Ability to lift at least 25 pounds
- Flexibility to work evenings, weekends and holidays
- Basic computer proficiency
Job Qualifications
- Previous customer service experience in a guest-facing role in a fast-paced environment
- Strong verbal and written communication skills
- Ability to read, write, type, and use basic technology
- Ability to stand for entire shift
- Ability to lift at least 25 pounds
- Availability to work evenings, weekends and holidays
Job Duties
- Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met
- Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay
- Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts
- Support the goals of the hotel through teamwork and collaboration with all departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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