Front Desk Agent

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Flexible Schedule

Job Description

Intercontinental New Orleans is a prestigious hotel renowned for its exceptional hospitality and dedication to providing outstanding guest experiences. Situated in a vibrant location, the hotel blends luxury and comfort with the unique charm of New Orleans, making it an ideal destination for both leisure and business travelers. As part of the globally recognized Intercontinental brand, the hotel prides itself on delivering top-tier services, ensuring every guest feels valued and welcomed. The establishment emphasizes a warm, professional atmosphere supported by a team committed to excellence in all aspects of hospitality and guest care.

The Front Desk Agent role at Interco... Show More

Job Requirements

Successful completion of a background check is required prior to employment

Job Qualifications

High school diploma or equivalent
previous experience in customer service, hospitality, or a front desk role preferred
strong communication skills, both verbal and written
proficient in Microsoft Office and hotel management software (experience with property management systems is a plus)
ability to handle multiple tasks and prioritize effectively in a fast-paced environment
excellent problem-solving skills and a customer-focused attitude
flexibility to work various shifts, including evenings, weekends, and holidays
professional appearance and demeanor

Job Duties

Greet and welcome guests in a friendly and professional manner
Handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system
Answer phone calls, respond to inquiries, and provide information about the hotel’s services, amenities, and local attractions
Manage reservations, including booking rooms, updating guest information, and processing payments
Address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction
Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed
Maintain a clean and organized front desk area
Process guest payments, handle cash and credit transactions, and prepare necessary reports
Assist with concierge services, providing recommendations for dining, transportation, and activities
Follow all hotel policies and procedures, including safety and security protocols
Perform other duties as assigned by the Front Desk Supervisor or Manager
Other duties assigned by the Leader

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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