Front Desk

Gulfport, MS, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

competitive salary

Health Insurance

Paid Time Off

Employee Discounts

retirement plans

Career development opportunities

Flexible work schedules

Job Description

Marriott International is one of the leading global hospitality companies known for its commitment to providing exceptional guest experiences across its diverse portfolio of hotels and resorts. Established with a strong legacy of delivering quality service and innovative hospitality solutions, Marriott operates numerous properties worldwide, including luxury hotels, resorts, and extended stay accommodations. The company prides itself on maintaining a welcoming atmosphere and ensuring that each guest's stay is not only comfortable but memorable. Marriott places a high priority on employee development, fostering a culture of respect, inclusion, and excellence that supports growth opportunities within the hospitality industry.

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Job Requirements

High school diploma or equivalent
proven experience in a customer service role, preferably in a hotel or related field
ability to work in a fast-paced environment and handle stressful situations professionally
flexibility to work in shifts, including evenings, weekends, and holidays

Job Qualifications

High school diploma or equivalent
degree in hotel management or relevant field is a plus
proven experience in a customer service role, preferably in a hotel or related field
strong communication and interpersonal skills
proficiency in using hotel management software is preferred
ability to work in a fast-paced environment and handle stressful situations professionally
flexibility to work in shifts, including evenings, weekends, and holidays

Job Duties

Greet guests upon arrival, confirm reservations, assign rooms, and issue keys
Process all guest check-ins and check-outs, handle reservations and cancellations
Provide information about hotel services, facilities, and surrounding areas
Answer phones, handle guest inquiries, and resolve any issues with a focus on customer satisfaction
Coordinate with housekeeping and maintenance departments to ensure optimal room readiness and address any guest concerns
Manage billing and payment processes, ensuring accuracy in all transactions
Maintain a tidy and organized front desk area

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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