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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $15.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
The hospitality industry thrives on first impressions and seamless guest experiences, and our hotel stands at the forefront of delivering stellar service in the heart of a vibrant city. Our establishment is a prestigious hotel known for its commitment to luxury, comfort, and personalized guest care. We blend modern amenities with a warm and welcoming atmosphere, catering to both business travelers and vacationing guests. Renowned for our impeccable standards, we strive to create memorable stays that encourage repeat visits and positive word-of-mouth. We are currently seeking a dedicated Front Desk Agent to join our dynamic team. This full-time position is... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a driver’s license and insurability to operate company vehicles
- bilingual skills are a plus
Job Qualifications
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a driver’s license and insurability to operate company vehicles
- bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- perform accurate check-in and check-out procedures
- answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system
- resolve guest complaints promptly and effectively, escalating issues when necessary
- coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- maintain lobby and front desk area cleanliness and organization
- follow security procedures, monitor guest access, and report any suspicious activity
- assist with reservations, cancellations, and modifications
- promote hotel services and amenities to enhance guest satisfaction
- some properties may require driving hotel shuttle or guest cars to support valet service
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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