You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional development opportunities
Job Description
Based in Virginia Beach, Virginia, this esteemed hospitality company is known for its commitment to providing exceptional guest experiences in the hotel industry. The company operates a well-regarded hotel that caters to both business and leisure travelers, offering a welcoming and comfortable environment with quality services and amenities designed to meet and exceed guest expectations. The organization is dedicated to maintaining a high standard of professionalism and guest care, fostering a team-oriented culture that values integrity, respect, and continuous improvement in all aspects of hotel operations. With a strong presence in the Virginia Beach area, the hotel is recognized for... Show More
Job Requirements
- One year certificate from college or technical school or three to six months related experience and/or training or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to speak English fluently
- Ability to interpret and perform basic computer and POS system functions
Job Qualifications
- Strong communication and interpersonal skills
- Customer service experience preferred
- Familiarity with hotel reservation and front desk software systems
- Ability to handle cash transactions accurately
- Knowledge of hotel safety and emergency procedures
- Ability to multitask and work in a fast-paced environment
- Attention to detail and problem-solving skills
Job Duties
- Operate the front desk according to standard operating procedures and with exceptional guest service
- Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures
- Check registration (folio) cards for completeness, accuracy, and legibility
- Maintain accurate cash sheet
- Responsible for cash drawer balancing
- Operate the switchboard and disperse calls as required by your shift
- Take guest messages and faxes with accuracy, noting the date and time
- Know emergency procedures and how to respond
- Never say a guest’s room number out loud
- Be knowledgeable of hotel promotions
- Know room rate and amenities of the rooms
- Know the physical makeup of the building and nearby locations
- Complete daily reports, audits, and correspondences
- Keep lobby and office area clean at all times
- Set wake-up calls as dictated
- Prepare room status sheet for housekeeping and update housekeeping on available rooms
- Take and confirm credit cards for validity and acceptability
- Lock and secure area if leaving the front desk
- Create incident reports for guest injuries/issues
- Answer all calls within three rings with scripted manner
- Take and record reservations with accuracy and confirm as requested
- Resolve guest complaints
- Maintain regular attendance and high personal appearance standards
- Perform any other duties as requested by supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All